Store Policy

Last updated: 01/09/2025

This Privacy Policy explains how ONE Custom Design (“we”, “our”, or “us”) collects, uses, and protects your personal information when you use our website www.onecustomdesign.co.uk (the “Site”), which is hosted by Wix.com Ltd.

By using this Site, you agree to the terms of this Privacy Policy.

1. Who We Are

ONE Custom Design
Email: sales@onecustomdesign.co.uk

We provide custom signage, graphics, and design services.

2. Information We Collect

We may collect the following information when you interact with our Site:

Personal details you provide (e.g. name, email, phone number, company name).
Payment information when purchasing services (processed securely by third-party providers, not stored by us).
Technical information automatically collected (IP address, browser type, device type, pages visited, cookies).

3. How We Use Your Information

We use your information to:

Provide and manage our services.
Respond to enquiries and provide customer support.
Process payments and send invoices.
Improve our website and services.
Send updates, offers, and marketing (only if you opt in).

4. Cookies & Tracking

Our Site uses cookies to provide a better browsing experience and to analyse website traffic.
You can adjust your cookie preferences via your browser settings.

For more details on Wix’s cookie usage, please visit:
https://support.wix.com/en/article/cookies-and-your-wix-site

5. Sharing Your Information

We do not sell or rent your personal data. We may share your data with:

Service providers (e.g. Wix, payment processors, email platforms) for business purposes.
Legal authorities if required by law.

6. Data Security

Our Site is hosted on Wix, which provides secure servers and safeguards.
We take reasonable measures to protect your data, but no online transmission is 100% secure.

7. International Data Transfers

As our Site is hosted by Wix, your data may be stored on servers located outside the UK/EU.
Wix is compliant with relevant international data protection regulations.

8. Your Rights (UK & EU GDPR)

You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (“right to be forgotten”).
Restrict or object to certain data processing.
Withdraw consent for marketing at any time.

To exercise your rights, contact us at sales@onecustomdesign.co.uk.

9. Retention of Data

We retain personal data only for as long as necessary for the purposes set out in this Policy, or as required by law.

10. Third-Party Links

Our Site may contain links to other websites. We are not responsible for the privacy practices of third-party websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: sales@onecustomdesign.co.uk

One Custom Motorsport Design Terms and Conditions:

Last updated: 01/09/2025

We produce fully custom, made‑to‑order products. Enquiry time isn’t part of turnaround. First design draft in 2 working days; production after approval is ~3 working days (CMYK) or ~5 working days (fluorescent). Delivery is separate via Royal Mail 24hr Tracked. We don’t offer the same‑day/next‑day. Returns are only for faults or items not as described. Full details below.

⚠️ Turnaround Clarification

Turnaround times do not begin from the date of payment or enquiry. They begin only once your design is approved and the order is confirmed in writing.

All design work is created by One Custom Motorsport Design. Our charges cover the original creation of the design and the right for us to produce it in-house. We do not supply print-ready or vector files for use by third parties. All templates and working files remain the property of One Custom Motorsport Design and are not available for redistribution. Reproduction by another company is only permitted with our prior written consent.

1. Definitions

“We/Us/Our”: ONE Custom Motorsport Design, a trading name of Cenos Corporate Ltd.
“You/Your/Client”: The person or organisation placing the order.
“Working day”: Monday–Friday, excluding bank holidays in England & Wales.
“Custom Goods”: Products made to your specification or clearly personalised.
“Proof(s)”: Digital artwork/layout(s) submitted for your approval before production.

2. Scope & Status

2.1 These Terms apply to all quotations, orders, invoices, and supplies of goods and services.
2.2 We primarily supply business customers (B2B). If you are a consumer, your statutory rights are not affected; see §11 (Returns & Refunds) for consumer‑specific notes.
2.3 Any terms you provide are excluded unless expressly agreed in writing by us.
2.4 We may update these Terms from time to time; the version in force at order acceptance applies.

3. Quotations, Pricing & Validity

3.1 Quotations are exclusive of VAT unless stated, and are valid for 30 days from issue.
3.2 Prices may vary due to material fluctuations or specification changes prior to acceptance.
3.3 Minimum order quantities may apply. White‑label services, complex finishes (e.g., fluorescent, chrome, specialty laminates) and installation are priced separately.
3.4 Errors & Omissions Excepted (E&OE). We reserve the right to correct manifest errors.

4. Orders, Acceptance & Enquiry Stage

4.1 The enquiry stage (your initial contact, scoping, and any delay in your approvals) is not part of our turnaround time.
4.2 An order is accepted when we confirm in writing (email is sufficient) or when a deposit/commitment fee is paid—whichever occurs first.
4.3 We may decline an order at our discretion (e.g., legal, technical, capacity, or ethical reasons).
4.4 Lead times indicated at quotation are estimates and reconfirmed at order acceptance.

5. Design Services & Proofs

5.1 First design draft is normally supplied within 2 working days of order confirmation (or receipt of a complete brief/assets).
5.2 Design time is separate from production turnaround. Unlimited revisions apply to layout/aesthetic refinements within the original scope; material/spec changes may be chargeable.
5.3 Your responsibility: Carefully check all proofs for content, spelling, colours, sizes, placements, panel joins, and any legal/brand requirements.
5.4 Approval: Production begins only after written approval of the final proof. We are not liable for errors present in an approved proof.
5.5 Client‑supplied artwork must meet our print specifications (resolution, bleed, colour profiles, cut lines). Low‑resolution, RGB or spot colours may output differently. Where we must correct/supply print‑ready files, additional charges may apply.
5.6 IP warranties: You warrant that you own or have permission to use all artwork, logos, and marks supplied, and you indemnify us against any third‑party claims (see §15).
5.7 DIY/online designer: Designs produced via any self‑service portal are deemed provided by you; standard proofing responsibilities still apply.

6. Production Lead Times

6.1 After final proof approval:

CMYK prints: approx. 3 working days
Fluorescent prints: approx. 5 working days

6.2 Lead times are estimates, commence after approval, and exclude delivery. Specialty finishes or high volumes may require additional time. These lead times do not commence if there is an outstanding balance on the invoice provided. Lead times can be up to 3 weeks during busy periods.
6.3 We are closed at weekends and bank holidays; these days are not counted in lead times.
6.4 During busy periods, lead times may extend; we will advise current estimates before you approve production.
6.5 No same‑day/next‑day service is offered.

7. Materials, Colour & Tolerances

7.1 Reasonable production tolerances apply: linear dimensions ±2 mm; panel alignment ±3 mm; colour variation within industry norms.
7.2 Screen colours (RGB) will differ from print (CMYK/spot). Exact colour matching (e.g., Pantone) is only attempted if specified and may incur additional proofing charges; a precise match cannot be guaranteed on fluorescent/metallic films.
7.3 Fluorescent/metallic/chrome films have inherent limitations (e.g., UV fade over time, different sheen). Expected service life varies with exposure and care.
7.4 Substrate limitations (texture, porosity, contamination, paint condition) may affect adhesion or finish. We may recommend test patches; proceeding constitutes acceptance of such risks.
7.5 We reserve the right to substitute equivalent materials if a listed brand/line is unavailable, without materially affecting performance.

8. Installation & Fitment (where agreed)

8.1 Fitment services are available on‑site at our premises only, unless otherwise agreed in writing.
8.2 Site readiness (for on‑premise work): vehicle/panels must be clean, dry, and free from wax, silicone, or contamination. We may charge for additional surface preparation.
8.3 Environmental conditions must be suitable (generally 10–30°C, dust‑free).
8.4 We are not liable for pre‑existing damage, poor repaints, or substrate failures that affect adhesion or removal.
8.5 Minor seams, overlaps, and relief cuts are normal for curves/recesses and are not defects.
8.6 Post‑fit care: follow our care guidelines (e.g., curing time, cleaning methods). Ignoring guidance may void any workmanship warranty.

9. Delivery, Risk & Title

9.1 Delivery is not included in production lead times.
9.2 Dispatch method: Royal Mail 24hr Tracked (or equivalent service at our discretion). Tracking numbers are provided on dispatch.
9.3 Risk in the goods passed to you on delivery to the address or carrier you specify. Title remains with Cenos Corporate Ltd until paid in full (see §12).
9.4 We are not liable for courier delays or events beyond our control; we will assist with tracing claims.
9.5 You must inspect goods within 48 hours of delivery and report any damage, shortages, or defects with photographs. See §11 for remedies.

10. Changes, Cancellations & Holds

10.1 Changes requested after proof approval may be treated as a new order and may incur additional costs/delays.
10.2 Because goods are custom‑made, orders cannot be cancelled once production has begun.
10.3 Where we agree to place an order on hold at your request, storage/administration charges may apply; prolonged holds may require re‑quotation due to material changes.

11. Returns, Refunds & Consumer Law

11.1 For business customers: returns are not accepted for custom goods except where goods are faulty or not as described.
11.2 For consumers: Under the Consumer Contracts Regulations 2013, the 14‑day cooling‑off right does not apply to customised or personalised goods.
11.3 Under the Consumer Rights Act 2015, faulty goods must be repaired or replaced within a reasonable time; refund remedies apply if repair/replacement is not possible.
11.4 Reporting: Faults or transit damage must be reported within 48 hours of delivery with clear photographs and order details.
11.5 Exclusions: Minor colour/finish variations within industry tolerances; damage due to misuse, improper installation by others, or failure to follow care guidance.
11.6 Where a genuine defect exists, we will (at our option) repair, replace, or refund the affected item(s).
11.7 Turnaround times are approximate only and not guaranteed. If production or delivery is delayed, this does not entitle you to cancel the order or claim a refund, provided goods are supplied within a reasonable time.

11.8 Nothing in these Terms limits your statutory rights where applicable.

12. Payment, Interest & Ownership

12.1 Unless otherwise agreed, payment terms are Due on receipt
12.2 A commitment fee/deposit may be required before work commences; design release or print files may attract separate charges.
12.3 We reserve the right to charge statutory interest and late payment compensation under the Late Payment of Commercial Debts (Interest) Act 1998) for B2B transactions, and/or contractual interest as stated on the invoice.
12.4 We may suspend ongoing work or delivery for overdue accounts.
12.5 Title to goods remains with Cenos Corporate Ltd until payment is received in full and cleared.
12.6 If you fail to pay, we may recover goods or pursue legal recovery; you agree to pay reasonable costs of recovery.

13. Intellectual Property, Licensing & Portfolio Use

13.1 All original designs, templates, dielines, and working files remain the intellectual property of Cenos Corporate Ltd until paid in full; certain working files may remain our property even after payment unless a separate licence/transfer is agreed in writing.
13.2 On full payment, we grant you a non‑exclusive licence to use the final output for its intended purpose.
13.3 Unless you expressly opt out in writing, we may photograph and showcase completed work in our portfolio, social media, and marketing.
13.4 You warrant you have rights to all supplied content; you indemnify us against claims arising from IP infringement by your materials or instructions.

14. Data, Privacy & Confidentiality

14.1 We process personal data in accordance with UK GDPR. See our Privacy Policy for details.
14.2 We treat non‑public information you provide as confidential and use it only to fulfil your order, except where disclosure is required by law or you authorise otherwise.

15. Warranties, Liability & Indemnity

15.1 We warrant that goods will materially conform to the approved proof/specification at dispatch.
15.2 Except as stated, all warranties are excluded to the fullest extent permitted by law.
15.3 Our total liability for any claim arising out of a supply is limited to the price paid for the affected goods/services.
15.4 We are not liable for indirect or consequential losses (e.g., loss of profit, downtime, missed events).
15.5 You indemnify us against losses, costs, or claims arising from (i) your breach of these Terms, (ii) your supplied content or instructions, or (iii) misuse or improper installation/maintenance not performed by us.

16. Force Majeure

We are not liable for delay or failure caused by events beyond our reasonable control, including but not limited to supply chain issues, strikes, extreme weather, utility failures, epidemics, or transport disruptions.

17. Notices & Communication

17.1 Formal notices must be sent by email to Sales@OneCustomDesign.co.uk or to your usual account handler, or by post to our registered office.
17.2 Day‑to‑day updates may be given by email. We do not actively monitor social media/Messenger for order communications.

18. General

18.1 No waiver of rights is effective unless in writing.
18.2 If any provision is held invalid, the remaining provisions remain in force (severability).
18.3 You may not assign your rights without our consent; we may sub‑contract specialist tasks.
18.4 These Terms, together with our quotation and your approved proof/specification, form the entire agreement between us for the relevant supply.

19. Law & Jurisdiction

These Terms are governed by English law, and the courts of England and Wales have exclusive jurisdiction.

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